Blog

TRUST: the foundation of relationships

30. 06. 2019

Clients will only do business with people or companies they trust. It is for the same reason why it is difficult to change to service providers who have not been ‘tried and tested’.
This cannot be truer for the financial services industry. When you ask clients about the qualities an adviser or Financial Services Provider (FSP) should have, one of the most common ones is trustworthiness.

Globalisation… risky business?

30. 04. 2019

The importance of understanding supply chains and contingent business interruption claims; and finding ways of making it more resilient – critical in the risk management space.

Are We Prepared for the increase in extreme weather related events & losses?

28. 02. 2019

Some call it climate change, others global warming, others simply see it as a change in weather patterns in recent times.
Whatever name we give to this phenomenon, it is real that weather related risks are on the rise of late and the real question is, are we ready for it? Part of the answer is yes and this article will look at some of the few ways in which different players including the insurance industry can assist in getting this done right, at least within what we can control.

Holiday Season

14. 12. 2018

The holiday season is upon us. Please do spare a moment to check on small things that will help that your holiday season will be one without any repercussions.

The Self-Insurance Concept

6. 12. 2018

Ways and means of dealing with the concept of self-insurance in the light of a hardening insurance market and the increasing cost of insurance.

Claims Experience – What does this mean for every policyholder and the insurance industry as a whole?

9. 10. 2018

Policy anniversaries and reviews are part of our regular routine as short-term insurance personnel. One of the biggest issues always discussed is loss ratios per individual policy based on its performance. Sometimes clients feel unfairly treated by insurers when premiums are loaded on the policy or on sections of the policy to take into account claims from the previous period. It is also for this reason why insurers ask for previous claims history when receiving a policy as they intend to do more accurate underwriting and accurately price.

Combating Insurance Fraud and associated organised crimes

26. 07. 2018

The Re-insurance Group of America carried out research which confirmed that 1 in 30 claims submitted were fraudulent amongst insurance companies in America, Middle East, Europe and Asia. It costs the global industry billions of dollars annually. South Africa is no different and has not been immune from this unfortunate phenomenon with the South African Insurance Association (SAIA) recording that as much as 32% of all claims in general were found to be fraudulent as of 2017 and this costs millions, if not billions to the local insurance industry.

Business insurance for entrepreneurs and start-ups

9. 05. 2018

Kidnap and Ransom Insurance – A Necessary Evil

29. 03. 2018

The risk of being kidnapped may not be the most common risk but it is increasingly becoming a risk that foreign nationals, in particular, face in South Africa.
Aside from it being a hugely traumatic experience for anyone to go through, the people or business dealing with the incident may also potentially face tremendous losses. Costs can occur naturally as a result of paying a ransom but such an event may also result in legal proceedings, interruption of day-to-day business and possibly reputational damage.

How Day Zero will impact insurance cover

20. 02. 2018

The Cape Town drought has started having a substantial impact on the lives of Capetonians, with water saving measures being implemented. The question is how will Day Zero affect your insurance cover and what factors should you be aware of in terms of risk mitigation and keep your belongings covered and your assets protected.

Bodies corporate and geyser claims

11. 01. 2018

Geysers are high claim items in sectional title and other community living schemes. For insurers, underwriting managers and trustees, geyser insurance is a huge challenge. About 70% of all household insurance claims are related to burst geysers or geysers in need of repair or replacement.

Is your business covered for environmental liability?

5. 09. 2017

A business can face enormous unexpected expenses should it be held liable for an environmental disaster. Particularly as this type of event is usually not covered by a general liability policy.
Environmental liability cover – also called environmental impairment cover – provides cover for the cost of cleaning up pollution and restoring the affected area to its pre-disaster state, after an accident caused by the insured.

Directors & officers (D&O) liability insurance: Why your business needs it

22. 08. 2017

The nature of risk facing directors and officers of a company has evolved dramatically over the last decade. Traditional directors’ and officers’ policies used to provide enough protection to cover the company and its CEO, but this is no longer the case. In the age of digitisation and social media, companies and their CEOs are more vulnerable to reputational crises than ever before.

How insurance companies use big data

11. 08. 2017

As an industry that requires a large amount of data from each client, the insurance industry is learning to leverage this data and use it to their - and their clients’ - advantage.

Hot work permit: why it’s necessary

25. 07. 2017

Hot works are one of the leading causes of fires in commercial or industrial buildings currently being experienced in the insurance sector.

When is an insurance event classified as an act of God?

27. 06. 2017

In November 2013, hailstorms in the north of South Africa resulted in claims worth more than R2 billion. More recently, the devastating Knysna fires, fanned by winds in excess of 50km/h, caused major damage in the Garden Route region. More than 26 fires broke out in at least 12 suburbs in the area. 10 000 people were evacuated from their homes and at least 500 homes were destroyed in the inferno. These fires are being called an act of God. In this blog, we take a look at what this term means along with the associated implications.

How will Protection of Personal Information Act (POPI) affect your business?

14. 06. 2017

More than a third of South Africa’s companies have experienced data breaches and a staggering 974 million company records were lost or stolen in 2014.

What factors determine your car insurance premium?

30. 05. 2017

Have you noticed that car insurance can vary quite a lot for the same kind of car depending on the insured and the insurer? In this blog, we discuss the factors insurers consider when determining what your car insurance premium will be, and what you can do to keep it to a minimum.

Millennials and insurance

17. 05. 2017

Millennials have been on the receiving end of a lot of negative publicity. We take a look at this young generation from an insurance perspective. What kind of insurance consumers are they and what are they looking for in their insurer or broker?

The nuts and bolts of fleet insurance

5. 05. 2017

Fleet management is the administration of a company’s fleet of vehicles that are used to transport goods in the business’ daily operations. In South Africa, the freight industry still largely favours road transportation, as opposed to rail transportation, which explains the robust state of the industry.

How junk status affects short term insurance

20. 04. 2017

South Africa’s downgrade to junk status will affect consumers. Businesses and individuals are bracing themselves for the knock-on effect of the ratings downgrade.
Essentially, the ratings downgrade activated the rand’s devaluation. There is an inseparable link between the rand’s value, the interest rate and the inflation rate. Downward pressure on the one, over time, almost always negatively affects the other two.

Do you have sufficient homeowner’s insurance?

29. 03. 2017

Your home - and its contents - should always be insured to the full replacement cost, to avoid the risks of loss or damage due to theft, burglary, fire, flooding and more. More importantly, your home should be insured at the current replacement value to ensure you have sufficient insurance should something happen. This replacement value needs to be calculated regularly – at least annually – so that the value is always relevant.

Cyber risk in South Africa

15. 03. 2017

Many South African businesses are not prepared for the unpredictable and dynamic risk that cyber-crime poses. Out-of-date data and system protection policies keep businesses at a disadvantage, in a risk category that is already difficult to forecast or mitigate.
As awareness around this growing threat increases, it is imperative to stay informed about the latest breach attacks and the recommended mitigation strategies.

Remote jamming: reasonable precautions required

28. 02. 2017

Remote jamming – or car jamming – has become an everyday occurrence in South Africa - and it is on the increase. The South African Insurance Association (SAIA) confirmed that remote jamming is the second most common way personal belongings are stolen from a car.

Business Interruption Insurance

31. 07. 2015

As a business owner, you need to contemplate the worst case scenario to ensure that you are adequately prepared for all the challenges that may affect your business. Unforeseen events and natural disasters are one of the potential threats that you need to be prepared for as it can potentially spell the end of your business.

Fire and flood insurance - are you prepared?

31. 01. 2017

Several severe, seasonal fires have ravaged the Western Cape over the last two months, fuelled by high temperatures and strong winds. At the same time, the north of South Africa has been battling heavy floods. Both have left trails of destruction in their wake - with the insurance industry expected to bear the financial burden. These phenomena illustrate just how vulnerable we all are to weather and fire catastrophes.

Insurance considerations for the new year

17. 01. 2017

As we dive into 2017 with renewed energy, here are a few important insurance factors you should consider to ensure you’re comprehensively covered this year. Many people are predicting that this will be another tough economic year, but with careful planning and preparation you can protect yourself, your family and your valuables.

How South Africa’s risk profile affects business insurance

13. 12. 2016

The ratings agency downgrade South Africa narrowly avoided last week was a stark reminder of the challenging business environment South African businesses face. Business owners should continuously scan the environment they operate in for possible risks – new and old – because, as the old adage reminds us: prevention is better than cure.

Gradual damage – an uninsured event

30. 11. 2016

In this blog, we focus on the important - and often misunderstood - difference between gradual and accidental damage. It is imperative that everyone with insurance understands this difference and is aware of their obligation in terms of maintaining their own property, as well as other key policy exclusions that may result in the non-payment of a claim.
To make the distinction between gradual and accidental damage ask yourself this simple question: How quickly did the damage occur – suddenly or over time?

Water shortage is a risk for SA business

15. 11. 2016

One of the most severe risks facing South African businesses is the increasing shortage of water. We are used to taking this precious resource for granted but as water shortages become a global reality, water’s growing commodity value is making it the new oil. Prolonged drought could also have a negative effect on electricity generation, further interrupting business operations.

Drones: The risks and insurance

3. 11. 2016

The increasing popularity of drones for commercial and recreational use, makes this the latest technological advancement to fundamentally impact many industries - including the insurance industry. Although drones have innumerable uses, which can include bringing cost-cutting and efficiency benefits to your business, they also pose substantial new risks.

Are you insured for hail damage?

18. 10. 2016

As South Africa enters hail season - from October to January - we look at the cover you need to protect your personal and business assets against hail damage. We also explore some precautions you can take to limit hail damage to your property.

The value of a good insurance broker

4. 10. 2016

The purpose of a broker is to offer personalised advice, get the best deal for you and be available to help you after the sale. Recent changes in the regulation of the financial services industry have resulted in an even more professional service from brokers. This benefits you - the consumer - as now there are a number of recourse routes available if you don’t get satisfactory service from your broker.

In this blog, we address some of the most important reasons you should work with a broker.

How drinking and driving will affect your insurance claim

20. 09. 2016

As we head towards summer and the festive season, the probability of having a few drinks and then driving becomes higher. Aside from facing a huge fine, a potential prison sentence and a criminal record - it is important to remember that your insurance company is under no obligation to meet your claim if you are under the influence of alcohol when you’re involved in an accident.

How to protect your business from a cyber attack

6. 09. 2016

These days, businesses are increasingly falling victim to data breaches - so it is safe to assume that your business is also at risk of a cyber attack at any time. Most office employees use email and the Internet every day, making them your first line of defence against cyber crime - but also a soft target for cyber criminals.

Protecting your business from employees

23. 08. 2016

In a previous blog discussed 10 types of insurance you need to insure your business against. One of the key business insurance options we listed in that blog was Fidelity Guarantee Insurance. Fidelity Guarantee Insurance protects your business from theft or any financial loss incurred from fraudulent activities or theft by your employees while they are employed by you.

The risk of being under-insured

10. 08. 2016

Being under-insured can have serious - negative - financial implications when something goes wrong. People are under-insured for various reasons, many do not even realise they are under-insured, while others only insure the bare minimum to save money. Unfortunately you’ll only discover the true impact of being under-insured when you submit a claim and find that only a fraction of the replacement costs you require can be covered.

Burglar alarms and insurance: What you need to know

26. 07. 2016

Installing a burglar alarm will improve your home security. The alarm system may need to be stipulated on your insurance policy, so it is best to check with your broker. It is your responsibility to ensure that you fully understand all the warranty requirements for your alarm system, as this will be vital to the success of your future claims.

What you need to know about transport insurance

12. 07. 2016

The South African transport industry is a sizable - and growing - industry. It’s a specialised industry with specific requirements that present unique risks. This makes selecting effective, comprehensive insurance cover quite a challenge but very important.

Winter-proof your home

28. 06. 2016

To most of us winter conjures up cozy images of snuggling up on the couch with a movie and a warm beverage. However, from an insurance point of view, winter presents a number of insurance risks that may cause damage to your home.

Liability Insurance: A Basic Business Necessity

14. 06. 2016

Liability cover is a necessity for any business owner as without such cover, it can potentially have a devastating effect on a thriving business. Liability insurance provides protection from an array of risks and as a highly specialised insurance field; it is advisable to partner with an experienced and knowledgeable broker.

The Value of Sasria Insurance Cover

31. 05. 2016

As a state-owned company, SASRIA SOC Limited is a short term insurer that provides cover for people and business with assets in South Africa against extraordinary risks. There is no other insurer that provides this kind of cover in South Africa. Their mandate is to provide cover against special risks such as strikes, lockouts, riots, civil commotion, labour disturbance, public disorder and terrorism.

Commonly Misunderstood Insurance Terms

17. 05. 2016

In this blog, we clarify a few commonly misunderstood insurance terms:

Agricultural Insurance and Risks in South Africa

22. 09. 2015

High levels of unemployment and huge inequality in South Africa have led to crime being an unfortunate reality in our lives. In 2014, 11,129 cases of carjacking and 989 cases of truck jacking were reported by the SAPS. The positive is that according to national statistics, hijackings in South Africa are declining.

Game and Wildlife Insurance

8. 09. 2015

It is estimated that a large number of South African businesses are estimated not compliant with basic fire safety requirements, as business owners are either unaware of regulations or only comply with minimum requirements in order to save money.

10 Types of Insurance You Need to Protect Your Business

25. 08. 2016

There is a growing trend for the agricultural industry to be under-insured, or not insured at all, particularly when it comes to crops and livestock. Agricultural insurance is one of those expenses farmers will cut in an effort to reduce monthly business costs which provides short term relief but endangers farming operations in the long term.

How home renovations affect your insurance policy

11. 08. 2015

The short-term insurance industry is undergoing fundamental change which is primarily driven by information technology. Not too long ago, customers bought all their insurance cover during face-to-face meetings from advisers through paper-based systems. Today, consumers research products online and the next generation of insurance buyers will be buying more products online, including insurance.

Why you should never cancel your car insurance

31. 07. 2015

Why businesses need marine insurance

16. 07. 2015

In November 2014, the Financial Services Board (FSB) initiated a Retail Distribution Review (RDR) to introduce some reforms to the regulatory framework that would ensure fair treatment of customers and responsible dispensing of advice by financial intermediaries. The review was a response to concerns regarding the role of broker consultants and financial advisers in giving financial advice and their motivation for recommending financial products. Part of the concern was that the needs of the consumer weren’t always the main motivating factor as lucrative incentives often played a distracting role.

How the depreciating rand will affect your sum insured

30. 03. 2015

Some of the cyber crime risks you or your company are exposed to include loss of revenue, loss of data, cost of replacing data and associated downtime, damage to your reputation, possible litigation due to compromised data, etc.

Pro Cycle insurance – Why you need bicycle insurance?

20. 02. 2018

The Cape Town drought has started having a substantial impact on the lives of Capetonians, with water saving measures being implemented and people stockpiling water to such a degree that the retailers can’t stay ahead with supply.
The question is how will Day Zero affect your insurance cover and what factors should you be aware of in terms of risk mitigation and keep your belongings covered and your assets protected.

Why you should review your insurance policies regularly

5. 01. 2016

In most cases, a short term insurance contract automatically gets renewed annually and if you, like most people, do not thoroughly review your policy every year, you may find yourself in a position where your possessions are over- or under-insured. It is important that you are insured for the correct amount as the replacement value of some of your possessions can change year on year and this variance needs to be managed.

Top tips for holiday road safety

8. 05. 2018

Starting a new business can be terrifying. There are so many dynamics to consider and adding insurance to that list can be overwhelming. However, without sufficient cover your venture may crash before it has the chance to take off.
Theft, fire, liability, cybercrime and fraud by employees are only a few of the potential perils facing businesses.

Tips to successfully submit your home or car insurance claims

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Nobody wants to go through the effort of submitting an insurance claim and having it rejected by your insurer due to factors that were preventable or within your control.

Why you need to consider travel insurance

17. 11. 2015

Travel insurance is just as important to your travel planning as your passport and tickets. Unfortunately, things can go wrong at any time and any place. In order to have peace of mind while travelling, it is essential to put adequate travel insurance in place for the safety and protection of you and your family.

Common summer insurance claims

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Silly seasonSummer brings lovely, warmer days and for most of us it is the final stretch to the end of year holidays.

Change of bank details scam in South Africa

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Recently, we had an experience where one of our clients received an email notifying her of a change in our banking details.

Safety regulations for money kept on premises

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There are many risks associated with traditional cash handling methods and if your business offers a cash payment service, you need to be aware of these measures to avoid such risks.

How to avoid getting hijacked and what to do

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BackgroundHigh levels of unemployment and huge inequality in South Africa have led to crime being an unfortunate reality in our lives.

Business safety and fire regulations

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Compliance is lackingIt is estimated that a large number of South African businesses are estimated not compliant with basic fire safety requirements, as business owners are either unaware of regulations or only comply with minimum requirements in order to save money.

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